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Tours
Create and manage bookable tour experiences.
Operations module
Customer Management with full context
Customer Management keeps the people behind every booking in view. Profiles hold contact details, communication information, travel preferences, and booking history, so your team can serve repeat customers with context.
console.sampletravel.example/customersIllustrative preview
Customer profiles1,240
Repeat travelers312
New this month48
All customers1,240 sample profiles
| Customer | Bookings | Last trip | Segment |
|---|---|---|---|
| ASAlex Sample[email protected] | 6 | Oct 2026 | Repeat |
| PDPriya Demo[email protected] | 2 | Oct 2026 | Corporate |
| SESam Example[email protected] | 1 | Sep 2026 | New |
| JSJordan Sample[email protected] | 4 | Aug 2026 | Repeat |
| RDRiya Demo[email protected] | 3 | Jul 2026 | Repeat |
ProfileActive
ASAlex SampleCustomer ID TZ-CUS-0381
- [email protected]
- Phone
- +00 0000 000000
- Bookings
- 6 total · 1 upcoming
- Last booking
- TZ-DEMO-1042
Travel preferences
At a glance
Keep every customer record, preference, and booking connected.
- Profiles and contact details
- Booking history per customer
- Travel preferences
Capabilities
Inside Customer Management
The capabilities below depend on your plan and configuration. Your demo maps them to the way your business works.
Customer profiles
A single profile for each customer, linked to everything they have booked.
Contact details
Store and update the contact details your team needs to reach customers.
Booking history
See a customer’s past and upcoming bookings from their profile.
Customer records
Maintain consistent records rather than scattered spreadsheets and inboxes.
Communication information
Keep communication details and context attached to the customer record.
Travel preferences
Record preferences so your team can recommend relevant products with confidence.
Availability
Customer Management by plan
How Customer Management is offered on each plan. Plans are example structures and can be adjusted commercially.
Starter
Small travel businesses
BasicCore capabilities for smaller teams.
Professional
Growing agencies & operators
IncludedIncluded with this plan.
Enterprise
Large organizations
IncludedIncluded with this plan.
Travel products
Works across your travel products
Travel verticals that Customer Management supports, depending on the products enabled on your plan.
What does basic customer management include on Starter?
Starter includes basic customer management: customer profiles, contact details, and booking history. Higher plans extend customer management for larger teams and more complex operations.
Who owns our customer data?
Customer-owned data and business information remain yours, subject to your licensing agreement. Trip Zen owns the underlying software. See Licensing Terms.
Can we see all bookings for a customer?
Yes. A customer’s booking history is available from their profile.
See Customer Management in a demo
Request a demo to walk through Customer Management with your own travel products, teams, and workflows.