Step 1
Discover
A travel business finds Trip Zen while looking for technology to sell and manage travel products.
- Search
- Marketing
- Referrals
- Partnerships
- Industry events
- Digital campaigns
How it works
From discovery to go-live
Trip Zen licenses ready-to-use booking technology to travel businesses. Here is how a business moves from its first visit to selling on the platform, and how the platform works once it is live.
The customer journey
Seven steps, one clear path
Seven steps take a travel business from first discovery to its first bookings on Trip Zen technology.
- Steps 1–3
You explore
Discover Trip Zen, explore the platform and pricing, and get in touch.
- Steps 4–5
You decide together
Trip Zen demonstrates the platform and scopes your requirements, then you choose a licensing package.
- Steps 6–7
Trip Zen configures, you go live
Onboarding sets the platform up around your business, and your team starts using it.
- Step 2
Explore
The team reviews the platform, supported products, integrations, and licensing on this website.
- Platform
- Travel products
- Features
- Pricing
- Integrations
- Company information
- Step 3
Contact
The business requests a demo, a consultation, pricing, or an enterprise quote.
- Request a demo
- Book a consultation
- Ask about pricing
- Request an enterprise quote
- Step 4
Evaluation
Trip Zen demonstrates the platform and works through the business’s requirements.
- Business requirements
- Product requirements
- User requirements
- Integration requirements
- Step 5
Subscription
The business selects the licensing package that fits its operation.
- Starter, Professional, or Enterprise
- Monthly billing after an upfront deposit, or custom terms
- Licensing agreement
- Step 6
Onboarding
Trip Zen configures the platform around the business’s organization and commercial setup.
- Organization
- Users
- Products
- Permissions
- Integrations
- Branding
- Commercial configuration
- Step 7
Go Live
The travel company begins selling and managing travel products on Trip Zen technology.
- Start taking bookings
- Manage operations in one platform
- Expand products and users over time
Once you are live
Connect. Configure. Sell. Manage. Scale.
Once you are live, the platform works as a continuous loop. Each pass can add products, suppliers, users, or destinations without rebuilding your technology.
Connect
Bring your products, suppliers, and payment providers into one technology environment.
Configure
Set up pricing, markups, users, permissions, and branding to match how your business runs.
Sell
Book tours, transfers, activities, hotels, eSIMs, and experiences for your customers.
Manage
Handle changes, documents, payment status, and reporting from the same platform.
Scale
Add users, verticals, suppliers, and destinations as your business grows, without rebuilding.
Onboarding
What Trip Zen configures for you
During onboarding, Trip Zen configures the platform around your organization and the way you sell. Scope depends on your plan and the requirements agreed during evaluation.
- 01
Organization
Your organization’s structure and settings in the platform.
- 02
Users
User accounts for the people who will work in the platform.
- 03
Products
The travel verticals and products your business will sell.
- 04
Permissions
Roles and access rights aligned with each team’s responsibilities.
- 05
Integrations
Supplier and provider connections included in your plan.
- 06
Branding
Logo, colors, and customer-facing branding where white-label is part of your plan.
- 07
Commercial configuration
Pricing, markups, commission, and the commercial rules you operate under.
Your onboarding plan
Timing depends on your products, integrations, and branding requirements, and is agreed with the Trip Zen team during evaluation.
Who does what
We run the technology. You run the travel business.
A clear split from evaluation to everyday operations. The exact scope for your business is set out in your licensing agreement.
| Area | Trip Zen handles | Your team handles |
|---|---|---|
| Evaluation | Demonstrates the platform and scopes your requirements | Shares business, product, user, and integration requirements |
| Infrastructure | Provides cloud-based infrastructure, centralized updates, and backups | Nothing to install or host; your team accesses the platform remotely |
| Onboarding | Configures organization, users, products, permissions, integrations, branding, and commercial settings | Confirms products, commercial rules, brand assets, and who needs access |
| Suppliers | Provides the integration layer and the connections included in your plan | Decides which suppliers and travel products to offer |
| Daily operations | Provides booking, product, customer, documentation, and reporting tools | Sells to customers and manages bookings, changes, and service |
| Commercial | Provides pricing, markup, commission, and payment status controls | Sets prices, markups, and commission, and owns customer relationships |
| Growth | Offers scalable infrastructure and plans that grow with you | Adds users, products, suppliers, and destinations when ready |
FAQ
Onboarding questions
What to expect between requesting a demo and going live. More answers are in the FAQ.
What happens after we request a demo?
Trip Zen demonstrates the platform and works through your business, product, user, and integration requirements before recommending a licensing package.
What does onboarding cover?
Onboarding configures your organization, users, products, permissions, integrations, branding, and commercial configuration. See How it works.
How long does onboarding take?
It depends on your products, integrations, and branding requirements. Your onboarding plan is agreed with the Trip Zen team during evaluation.
What support is included?
Support depends on your plan: standard support on Starter, priority support on Professional, and enterprise support on Enterprise.
Can we change plans as we grow?
Yes. Plans are designed so you can move to a higher plan as your users, products, suppliers, and booking volume grow.
Ready to start your journey?
Request a demo and Trip Zen will walk you through the platform, understand your requirements, and recommend a licensing package.